Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

TLIJ4009A Mapping and Delivery Guide
Implement and monitor quality assurance systems

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency TLIJ4009A - Implement and monitor quality assurance systems
Description This unit involves the skills and knowledge required to implement and monitor quality assurance (QA) systems. It includes planning for QA activities, and carrying out and evaluating QA procedures. Licensing, legislative, regulatory or certification may be applicable to this unit.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to ensuring that the quality of materials, resources and outputs, including final products, meet organisational specifications and standards.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Plan for quality assurance activities
  • Products and services to be quality assured are identified alongside resources required
  • Objectives of the QA activities are determined and discussed with those responsible for carrying them out
  • Proposed methods and techniques to be applied are clearly understood and implemented
       
Element: Perform quality assurance procedures
  • Resources required to carry out the QA efficiently and effectively are accessed
  • Quality of operations, service or products is monitored and adjusted as required to meet organisational specifications and standards
  • Variations in the quality of operations and services or products from required standards are detected and reported in accordance with organisational procedures
  • Problems that affect or could potentially affect quality are reported to relevant person
  • Records are kept according to organisational QA policy and procedures
       
Element: Evaluate quality assurance procedures
  • Outcomes of implementing QA procedures are evaluated against organisational specifications and standards
  • Suggestions for improvements of QA procedures are made according to organisational policy and procedures
  • Outcomes of the QA are discussed with relevant parties
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and equipment, and

applicable documentation, including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through activities in an appropriately simulated environment and/or

in an appropriate range of situations in the workplace

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Various approaches to quality assurance and their strengths and limitations

Requirements for completing relevant documentation, such as checklists, schedules and internal audit reports

Data analysis and evaluation methods

Typical defects that can occur and related action that should be taken

Relevant organisational specifications and standards that require quality assured outcomes

Required skills:

Complete documentation related to work activities

Apply analysis and evaluation methods to materials, resources and outputs, including final products

Modify activities depending on differing operational contingencies, risk situations and environments without compromising quality

RANGE STATEMENT

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

QA methods and techniques may include:

analysis

sampling

scanning

evaluating the effectiveness of system controls

questioning

tracking

trend analysis

Products and services may include:

materials

contracted services

resources

equipment

rail infrastructure

Assessment objectives may include:

evaluating level of compliance with existing contract

complying with contractual and/or legislative requirements

measuring performance in achieving quality objectives and confirming the effectiveness of the implemented quality system in meeting specified objectives

identifying areas for potential improvement

Depending on the organisation concerned, organisational procedures may be called:

standard operating procedures (SOPs)

company procedures

enterprise procedures

workplace procedures

established procedures

Documentation and records may include:

relevant OH&S and environmental protection regulations

QA procedures

relevant Australian standards and certification requirements

outcomes or reports of quality audits or assessments

Applicable legislation and regulations may include:

relevant sections of federal, state and territory regulatory requirements and codes of practice

relevant state and territory legislation relating to:

environmental protection

OH&S

workplace relations regulations

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Products and services to be quality assured are identified alongside resources required 
Objectives of the QA activities are determined and discussed with those responsible for carrying them out 
Proposed methods and techniques to be applied are clearly understood and implemented 
Resources required to carry out the QA efficiently and effectively are accessed 
Quality of operations, service or products is monitored and adjusted as required to meet organisational specifications and standards 
Variations in the quality of operations and services or products from required standards are detected and reported in accordance with organisational procedures 
Problems that affect or could potentially affect quality are reported to relevant person 
Records are kept according to organisational QA policy and procedures 
Outcomes of implementing QA procedures are evaluated against organisational specifications and standards 
Suggestions for improvements of QA procedures are made according to organisational policy and procedures 
Outcomes of the QA are discussed with relevant parties 

Forms

Assessment Cover Sheet

TLIJ4009A - Implement and monitor quality assurance systems
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

TLIJ4009A - Implement and monitor quality assurance systems

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: